- The information we collect and why we collect it;
- How we use that information;
- How we share information; and
- The choices we offer
Personally Identifiable Information That We Collect
We will not share your personally identifiable information collect in connection with providing the Software.
You may be required to submit certain personally identifiable information when you register on the Software. The personally identifiable information which you may provide to us could include your name, address, phone number, email address, social security number, and other personal information. This data is used for the purpose of identifying and authenticating administrators of the platform.
Non-Personal Or Aggregate Information That We Collect
We may also aggregate information collected offline in connection with the Software, obtain non-personally identifiable information from third party sources and develop aggregate information by anonymizing previously collected personally identifiable information.
When you access our Software, we may automatically collect non-personally identifiable information from you, such as IP host address, web pages viewed, browser type, operating system, referring service, search information, device type, page views, usage and browsing habits on the Software and similar data. We may also aggregate demographic information collected from our users (such as the number of users in a particular geographical location) in a manner which does not identify any one individual. We may also aggregate information collected offline in connection with the Software, obtain non-personally identifiable information from third party sources and develop aggregate information by anonymizing previously collected personally identifiable information.
It is possible at times when collecting non-personally identifiable information through automatic means that we may unintentionally collect or receive personally identifiable information that is mixed in with the non-personally identifiable information. While we will make reasonable efforts to prevent such incidental data collection, the possibility still exists. If you believe that we have inadvertently collected your personal information, please notify us at [firstname.lastname@example.org].
We will only use your personally identifiable information as described below, unless you have specifically consented to another type of use, either at the time the personally identifiable information is collected from you or through some other form of consent from you or notification to you:
- We may use your personally identifiable information to respond to your inquires or requests.
- We may share your personally identifiable information with third parties to further the purpose for which you provided such information to us (collectively, the “Third Party Vendors”). For example, we may share your information with our payment processor, for the purpose of processing your payments, or with our email platform, for the purpose of sending you emails. We urge you to read the privacy practices of all of our Third Party Vendors before submitting any personally identifiable information through the Software.
- We may disclose personally identifiable information as required by law or legal process.
- We may disclose personally identifiable information to investigate suspected fraud, harassment or other violations of any law, rule or regulation, or the terms or policies for our services or our sponsors.
- We may transfer your personally identifiable information in connection with the sale or merger or change of control of Tombot or the division responsible for the services with which your personally identifiable information is associated.
- We may share your personally identifiable information with an affiliate of Tombot who is in the same corporate family as us as long as their privacy practices are substantially similar to ours.
Non- personally identifiable or aggregate information may be used by us for any purposes permitted by law and may be shared with any number of parties, provided that such information shall not specifically identify you.
Automatically Collected Information
When you access the Software or open one of our HTML emails, we may automatically record certain information from your system by using cookies and other types of tracking technologies. This "automatically collected" information may include Internet Protocol address ("IP Address"), a unique user ID, device type, device identifiers, browser types and language, referring and exit pages, platform type, version of software installed, system type, the content and pages that you access on the Software, the number of clicks, the amount of time spent on pages, the dates and times that you visit the Software, and other similar information. Depending on the law of your country of residence, your IP address may legally be considered personally identifiable information.
Analytics and Conversion Tracking
We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.
Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visithttps://tools.google.com/dlpage/gaoptout. We also use Google conversion tracking and/or similar services to help us understand your and other users’ use of the Software.
Please see https://support.google.com/adwords/answer/1722022?hl=en for more information about conversion tracking provided by Google.
The security of your personally identifiable information is very important to us. When we collect your personally identifiable information online, we use reasonable efforts to protect it from unauthorized access. However, due to the inherent open nature of the Internet, we cannot guarantee that your personally identifiable information will be completely free from unauthorized access by third parties such as hackers and your use of our Software demonstrates your assumption of this risk. We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect. Only those employees who need access to your information in order to perform their duties are authorized to have access to your personally identifiable information. For more information on protecting your privacy, please visit www.ftc.gov/privacy.
Tombot uses LocalStorage which stores information in your browser. This provides us with a convenient and efficient way of storing your browser details, langauge preference, and operating system.
Your Disclosures In Blogs And Other Social Media
You should be aware that personally identifiable information which you voluntarily include and transmit online on the Software or in a publicly accessible blog, chat room, social media platform or otherwise online, or that you share in an open forum such as an in-person panel or survey, may be viewed and used by others without any restrictions. We are unable to control such uses of your personally identifiable information, and by using the Software or any other online services you assume the risk that the personally identifiable information provided by you may be viewed and used by third parties for any number of purposes.
Protection for Children
We generally do not collect personally identifiable information from children under the age of 13. If at any time in the future we plan to collect personally identifiable information from children under 13, such collection and use, to the extent applicable, shall, when required, be done in compliance with the Children’s Online Privacy Protection Act (“COPPA”) and appropriate consent from the child’s parent or guardian will be sought where required by COPPA. When we become aware that personally identifiable information from a child under 13 has been collected without such child’s parent or guardian’s consent, we will use all reasonable efforts to delete such information from our database.
As a convenience to you, we may provide links to third-party services from within our Software. We are not responsible for the privacy practices or content of these third-party sites. When you link away from our Software, you do so at your own risk.
In the event of a data breach, we will notify our client's key stakeholders within 24 hours via e-mail notifying them of the impact that was caused to thier data.
Use of the Tombot system may include channel integrations or live chat integrations. In these cases we have subprocessesors of message data but not personal data. These data subprocessors include:
If you have any personal data deletion requests or would like us to stop processing your data you may send an e-mail with your request to GDPR@tombot.ai
We have cross-border data flow between US and EU datacenters
Communications with Tombot
Any phone calls and/or text messages delivered to your phone or device may cause you to incur extra data, text messaging, or other charges from your wireless carrier. MESSAGE AND DATA RATES MAY APPLY. You are solely responsible for any carrier charges incurred as a result of phone and/or text communications from Tombot.
By using the Software, you expressly consent to receive in-product communications from us (including, without limitation, push notifications on the App).
No Rights of Third Parties
For questions or concerns relating to privacy, we can be contacted at [email@example.com].